Exchange, Refund and Cancellation
Fruitilicious Cakes Inc holds the following CANCELLATION POLICIES:
Paid-in-full Online Order Cancellation Policy-
General orders include custom cakes ordered online, online and retail orders
- Any order cancelled within 24 hours of purchase for future pickup date can be refunded 100%.
- Order cancellations with more than 72 hours until pick-up date can be credited as a gift card minus a $20 service fee retained to cover costs incurred to initiate your order.
- Order cancellations when there are less than 72 hours until pickup date cannot be refunded in any way.
CHANGES TO ORDER POLICY
You may make changes to a retail, online custom order or online orders until 72 hours prior to pick up time. We cannot guarantee any additional flavours will be available if changes are made within 72 hours. You can inquire about cake order changes, which are approved on a case-by-case basis, but not guaranteed.
Please note that exchanges and cancellations are ONLY possible within 24 hours of receiving your order. If you are unhappy with your cake for any reason, please call us within 24 hours and explain the situation. In the rare case that you are unhappy with your cake and would like a refund, you must contact us within 24 hours of receiving your order so your cake can be returned. Without proof that you are indeed unhappy with the product and will not be using it for your event, we will be unable to refund any portion of your payment. We are dedicated to satisfying our client’s cake requirements. Please call us at 647-897-7531 or Email at firstname.lastname@example.org and provide your order details, sales order number and your order confirmation.
Please ensure before placing your order and selecting a delivery or store pickup time slot that the recipient will be there to accept it as we cannot be responsible for orders left unattended.
Delivery is available Tuesday through Saturday from 12pm -6pm. We require a minimum of 3 hours leeway for each delivery; due to unpredictable weather and traffic situations. During inclement weather and traffic conditions beyond our control, times of delivery may be affected and you will be notified ahead of time.
Orders have to be placed by Wednesday for deliveries on Saturday. When there is a statutory holiday, there will be no delivery on and preceding the holiday. Delivery will be made the following regular business day.